ProfiL Perusahaan INDOSAT

Indosat Mega Media (IndosatM2) sebuah perusahaan yang dimiliki sepenuhnya oleh PT Indosat Tbk, penyelenggara jasa telekomunikasi terkemuka di Indonesia, beroperasi secara penuh sejak tahun 2000 untuk membangun dan menerapkan jasa dan produk berbasis IP, internet dan multimedia di Indonesia.

IndosatM2 melayani empat segmen pelanggan: korporasi (besar, menengah, dan kecil), pemerintah, institusi, residensial dan perorangan. Layanan korporasi dan institusi meliputi jaringan Virtual Private Network (VPN), sambungan langsung ke backbone internet internasional, serta penyedia layanan multimedia

History

 1996

·         PT Indosat Mega Media (IndosatM2) established fully owned by PT Indosat the leading International telecommunication operator in Indonesia

·         PT IndosatM2 sets up a subsidiary company named PT. Menara Jakarta to built the most sophisticated multimedia building at Kemayoran area, Jakarta.

1997

·         Set up a subsidiary company PT Metra, to operate pay TV business

·         Set up a subsidiary company PT Yasawirya Indah Mega Media, collaboration with TMII (Taman Mini Indonesia Indah) and YTC (production house company) to run entertainment business at TMII.

2000

·         IndosatM2 started to operate pay tv with internet via tv cable at Kelapa Gading area, with head office at Gedung Sarana Jaya, 4 floor, Jl. Budi Kemulian No.1 , Central Jakarta.

·         Start joint marketing to sell internet for Kabel Vision subscriber.

2001

·         PT Indosat hand over Indosatnet business to IndosatM2, and IndosatM2 became the biggest ISP (Internet Service Provider) and INP (Internet Network Provider) operator in Indonesia.

2002

·         Deployment cable TV network with partners at several big cities : Bali, Surabaya, Yogyakarta and Bandung

·         Development 3.3 Ghz radio acces for local link to support Indosatnet dedicated service

·         Launching IM2 Link (IP-VPN), 5 November 2002, IndosatM2 became the first IP-VPN service provider in Indonesia

·         31 Desember 2002 Indosatcom merger with IndosatM2. and IndosatM2 operated B2B e-commerce and also had new subsidiary company PT Mediagate Indonesia

2003

·         Divestment PT Metra dan PT Menara Jakarta

·         Launching national access number for internet dialup 080988001, and Indosatnet dialup could be access from 180 cities Indonesia

·         Launching IM2 Indosatnet mobile instant collaboration with Satelindo. And Indosatnet could be access via cellular phone of Satelindo's subscribers.

·         Launching IM2 Indosatnet Power Surf, the new feature to accelerate internet browsing activities especially for dialup customer.

·         Trial of VOIP (telphone via internet) use tv cable network.

2004

·         Indosat M2 and BtN (Beyond the Network) signed a cooperation agreement on implementing International IPVPN which based on MPLS (Multi Protocol Label Switching). This expand IM2 Link service not only in South East Asia, but also to China, Japan, Korea, Australia, and even Europe and South America

·         IM2 Launched IM2 Indosatnet new tariff, IM2 Prepaid Card, and IM2 Hotspot on August 14th&15th

·         Indosat M2 officially becomes the 19th member of Wireless Broadband Alliance (WBA)

·         Awarded the Indonesian Customer Satisfaction Award (ICSA) on September 31st, 2004 for 2nd consecutive years

2005

·         Launching of Internet Dedicated with DVB-RCS technology and satellite for remote area.

·         IndosatM2 launched the biggest Hotspot Location in Indonesia located in Cihampelas Walk (Ciwalk), a mall with open air concept in 3,5 hectare area.

·         IndosatM2 won Call Centre Award 2006 for Service Excellence by Centre from Customer Satisfaction & Loyalty (CCSL).

·         IndosatM2 launch i-memova, a MMS based push-mail that can be used by prepaid and postpaid cellphone subscriber. This is the first of its kind in Indonesia.

2006

·         IndosatM2 won TOP BRAND AWARD for Indonesia’s leading Internet Brand as a recognition of outstanding achievement in building the top brand from Marketing Magazine and Frontier consulting group

·         Achieve ISO 9001:2000 Certification on Quality Management System.

·         Established 1Gbps IIX connection

·         The first ISP to offer 3,5 G Broadband Internet using HSDPA Technology

2007

·         Call Center Award for achieving excellent service performance from CCSL & Marketing Magazine

·         Marketing Award for The Best Market Driven Company from Marketing Magazine and Frontier Consulting Group

·         Top Brand Award  in recognition of outstanding achievement in building the Top Brand from Marketing Magazine and Frontier Consulting group for the second time

·         Introducing “Blitz”- VSAT IP Ku-band, the first kind in Indonesia

2008

·         Launch the first Pre-Paid Wireless Broadband Internet in Indonesia. With only little more than 1 dollar, customers can enjoy a wireless broadband connection up to 3,6Mbps. The Pre-paid service is dubbed “BROOM” package.

·         IndosatM2 won The Best Contact Center operational from Indonesian Contact Center Association (ICCA) as a recognition of IndosatM2’ dedication for service excellence in Contact Center division

·         Cooperating with Intel Corp. for Intel’s World Ahead Program as part of access to computer technology and wireless broadband usage acceleration. Intel Corp donates several thousand Classmate PC (CMPC) for numerous schools in Indonesia with the support of wireless broadband connectivity from IndosatM2.

2009 

·         Adopted 2000 trees in Gede-Pangrango Mountain National Park

·         Received numerous awards such as Top Brand 2009 from Marketing Magz and Frontier Consulting Group dan The Best Call Center Award 2009 from CCSL and ICCA.

·         Certified as the world most innovative wireless broadband company from Wireless Broadband Alliance (WBA).

·         Launched TrufMobile, internet access via CDMA. Cooperate with Mobile-8

·         Add numerous IBS (IM2 Broadband Services) throughout Indonesia's big cities to serve customers faster and better.

·         Introduced e-payment solution called iPay

2010

·         Adopted 2000 trees in Pulau Rambut, Kepulauan Seribu

·         Received numerous awards such as Top Brand 2010 from Marketing Magz and Frontier Consulting Group dan The Best Call Center Award 2010 from CCSL and ICCA.

·         Initiated internet safe campaign, alligned with the government policy

·         Held the IM2 Android Application Contest 2010 to stimulate the use and technological transfer in youngster in Android technology

2011

·         Received Top Brand Award 2011 in ISP Mobile category from Marketing magazine and Frontier Consulting Group

Visi, Misi & Core Values

Visi: 
Menjadi perusahaan yang dominan dalam industri Consumer Broadband berbasis teknologi IP (Internet Protocol) dan layanan content serta multimedia di Indonesia.

Misi :

·         Memberikan hasil terbaik bagi para stakeholder (pemegang saham, pelanggan, dan karyawan)

·         Menyediakan layanan akses internet yang dapa diandalkan dan terjangkau untuk mendukung implementasi layanan Triple-Play di Indonesia

·         Mendukung pengembangan jalur informasi dan ilmu pengetahuan di Indonesia melalui penyediaan koneksi internet.

Core Values :

Empat sikap dasar yang melandasi pribadi dan sikap melayani dari seluruh karyawan IM2 untuk menuju Service Excellence adalah Committed, Clean, Caredan Respect atau disebut sebagai C3R1.

COMMITTED
Melakukan upaya terbaik dalam menyelesaikan setiap pekerjaan untuk mencapai tujuan.

SikapDasar:
Sikap dan tindakan setiap individu, tanpa terkecuali untuk melakukan upaya terbaik dalam mencapai tujuan atau komitmen yang telah disepakati :

Perilaku utama:

·         Tepat waktu

·         Tepat janji

·         Taat aturan

·         Berorientasi pada hasil optimal

·         Upaya maksimal

·         Mengutamakan kualitas terbaik

CLEAN
Berperilaku jujur, adil, penuh integritas dan menjaga kehormatan diri

SikapDasar:
Sikap dan tindakan setiap individu,tanpa kecuali didasarkan pada kejujuran, keadilan, obyektifitas dan tanpa ada konfilk kepentingan.

Perilaku Utama:

·         Jujur dan dapat dipercaya

·         Adil dan objektif

·         Transparan dan bertanggung jawab

·         Menjaga harga diri

·         Meniadakan konflik atntara kepentingan pribadi dengan perusahaan

·         Mengutamakan kepentingan perusahaan

CARE
Senantiasa mewujudkan sikap peduli baik ditempat kerja, lingkungan maupun masyarakat

Sikap dasar:
Sikap dan tindakan setiap individu, tanpa kecuali untuk selalu peduli, member perhatian, tanggap dan melayani.

Perlikau Utama:

·         Membantu/Bekerjasama

·         Mengingatkan

·         Peduli

·         Empati

·         Tanggap terhadap kebutuhan pihak lain, eksternal dan internal

·         Mengutamakan citra perusahaan dan kepuasan pihak lain

·          

RESPECT
Sikap hormat dan menghargai setiap individu secara tulus

Sikap dasar:
Sikap dan tidakan setiap individu, tanpa kecuali untuk senantiasa hormat, memberikan apresiasi maupun koreksi (perbaikan) secara tepat dan sesuai.

Perilaku Utama:

·         Menghormati setiap individu

·         Mau mendengarkan pendapat orang lain

·         Menghargai kontribusi setiap individu

·         Menyampaikan penghargaan atau pujian secara memadai

·         Menyampaikan teguran, ketidaksetujuan atau kekecewaan secara santun (tanpa "melecehkan")

Partnerships

 Bertumbuh Melalui Kerjasama dan Kemitraan

Untuk meraih pasar yang sekarang ini sangat besar, memerlukan suatu kerja sama dan kolaborasi yang solid dengan perusahaan lokal dan internasional. Kami percaya bahwa dengan kemitraan akan memungkinkan kami untuk bergerak lebih jauh dalam upaya meningkatkan, menciptakan dan membangun jaringan global melalui teknologi berbasis IP.

IM2 menjalin kemitraan dengan perusahaan lokal dan internasional yang sudah menginvestasikan dan menerapkan jaringan mereka sendiri dan kemudian menghubungkannya dengan jaringan nasional kita. 

Perusahaan mitra IM2 berperan penting untuk pembangunan infrastruktur, fitur-fitur, seperti halnya untuk meningkatkan produk dan jasa. Banyak dari jasa dan produk IM2 yang inovatif dikembangkan dari proyek kerjasama dengan perusahaan mitra dan asosiasi.